Our Policies

SHIPPING AND DELIVERY


Shipping policy

Following the receipt of your email order confirmation, all orders are processed. An additional notification will be sent to you upon shipment of your product. 

Shipments can be a few days behind schedule if we are dealing with a large volume of orders. Please give the delivery a few extra days for transportation. Should there be a noteworthy postponement in the delivery of your order, we will get in touch with you by phone or email.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur, and we appreciate your patience.

Local delivery

Free shipping may apply depending on the offers applicable on the website.

Otherwise the following charges shall apply.

Order Price

Delivery Cost

Above ₹ 1099

₹ 100

₹ 500 - ₹ 1099

₹ 100

Below ₹ 500

₹ 100

 

Once a shipment reaches your destination country, import charges and taxes (including VAT) may apply to your order. If these fees are incurred, you, the client, are liable for them and Dobra is not liable for them.

How do I check the status of my order?

We will send you an email to let you know when your order ships, along with a tracking number so you can monitor its progress. Please give the tracking information 48 hours to become accessible. 

Please write to us at care@oxbowbrands.com with your name and order number if, after three days of getting your shipping confirmation email, you have not received your order. We will investigate the matter for you. 

PURCHASES AND PAYMENT 

We accept the following forms of payment: 

  • Online payment through  Cashfree

For every transaction you make using the Services, you promise to provide accurate, full, and up-to-date purchase and account information. In order for us to finish your transactions and get in touch with you as needed, you also agree to update your account and payment details as soon as possible, including your email address, payment method, and credit card expiration date. Purchase prices will include sales tax, if and when we determine it is necessary. Prices are subject to change at any time. Indian Rupees will be used for all payments.  

You permit us to charge your selected payment provider for any such sums at the time of order, and you agree to pay all charges for your purchases at the prices then in place, including any applicable shipping fees. [If there are any recurring costs associated with your order, you agree that we may charge your payment method again without requesting your permission each time, up until you cancel the relevant transaction.] Even after we have requested or received payment, we maintain the right to fix any inaccuracies or mistakes in pricing. 

Any order placed through the Services may be rejected by us at our discretion. We reserve the right to restrict or cancel the number of items that can be bought by an individual, a household, or an order. Orders made using the same billing or shipping address, the same payment method, or orders made by or under the same customer account may all be subject to these limitations. Orders that, in our sole discretion, seem to have been placed by dealers, resellers, or distributors may be subject to restrictions or prohibitions. 

RETURN/REFUNDS POLICY     

Before making any purchases, please read our Return Policy, which is available on the Services. There will be no refunds given; all sales are final.         

CANCELLATION 

By signing into your account, you can always terminate your subscription. At the conclusion of the current paid term, your cancellation will become effective. 

  • If you're not happy with our services, send us an email care@oxbowbrands.com at or give us a call at +91 98950 55066

 CONTACT US 

Please contact us at: to discuss any complaints you may have about the Services or to get more information about how to utilize them. 

  • Oxbow Brands Pvt Ltd , Unit 702, Carlton Towers , HAL Old Airport Road , Bangalore 560008, India
  • +91 98950 55066
  • care@oxbowbrands.com

 


Cancellation and Returns:



CANCELLATIONS AND RETURN POLICY

At Dobra , we savor your satisfaction as much as you savor our treats!

Cancellations

  1. Time Frame: You can cancel your order within 2 hours of placing it. Due to the perishable nature of our products, we aim to process and prepare your order for shipment as quickly as possible.
  2. How to Cancel: To cancel your order, please contact us immediately at care@oxbowbrands.com or call +91 98950 55066
  3. Refund Process: Upon cancellation, a full refund will be processed to your original method of payment within 7-10 business days.

Returns

  1. Perishable Goods: Due to the perishable nature of our beverages, cotton candy, and chips, we are unable to accept returns. We ensure all products are of high quality and securely packaged before dispatch.
  2. Damaged Products: If your product arrives damaged or not as described, please contact us within 5 days of delivery with photo evidence. Our team will assess the situation and, if applicable, offer a replacement or refund.
  3. Replacement: In the case of damaged goods, we will send a replacement order as quickly as possible at no additional cost to you.
  4. Refund for Damaged Products: If a replacement is not feasible, we will issue a full refund to your original payment method or offer store credit for your next purchase.  

Exceptions

  1. Wrong Order: If you receive an incorrect item, please contact us within 5 days of delivery. We will arrange for the correct items to be sent to you without additional charges.

PRIVACY POLICY

Dobra understands how important it is to protect your privacy. We are grateful for your trust and protect your privacy. The way we handle user information that we gather from offline sources and website link is outlined in this policy. This Privacy Policy is applicable to both our online customers and past and present website visitors. You accept this Privacy Policy by accessing and/or using our website.

Dobra is a property of Oxbow Brands Pvt Ltd , Unit 702, Carlton Towers , HAL Old Airport Road , Bangalore 560008, India 

Information we collect

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode,  country and ip address.

Payment and billing information. When you purchase a product, we may obtain your billing name, billing address, and mode of payment. On our website, we NEVER gather your credit card number, credit card expiration date, or any other credit card-related information. Credit card data will be collected and handled by our online payment partner.

Information you post. We gather data that you enter into a public area on our website or on a social media platform that is not affiliated with Dobra.

Demographic information.We might get information about your demographics, the events you enjoy, the ones you plan to attend, the goods you purchase, and any other information you give us while using our website. This may potentially be something we gather for a survey.

Other information. We might get information about your IP address and browser if you use our website. We may examine the website you came from, how long you spent on it, the pages you viewed, and the website you go to after you leave. We may also get information on the kind of mobile device you use and the operating system version that either your computer or the device is running.

We collect information in different ways.

We collect information directly from you. We obtain personal data directly from you whenever you purchase any vegetables. We also obtain information from you when you contact us via phone or email or leave a remark on one of our websites.

We collect information from you passively. In order to gather data on how you use our website, we employ tracking technologies such as web beacons, browser cookies, and Google Analytics and Webmaster.

We get information about you from third parties. For instance, if you make use of one of our websites' integrated social media features. The independent social networking platform will provide us with specific details about you. Your email address and name may be included in this. 

Use of your personal information

We use information to contact you: We might get in touch with you to confirm a purchase you made on our website or for other marketing reasons using the information you give us.

We use information to respond to your requests or questions. Your information may be used by us to verify that you registered for an order.

We use information to improve our products and services. Your information may be used by us to personalize your visit. One way to do this might be to show content according to your preferences.

We use information to look at site trends and customer interests. We might use the information you provide to improve our website and merchandise. Information about you that we obtain from third parties may be combined with information that we obtain from you.

We use information for security purposes. Information may be used to safeguard our clients, our business, or our websites.

We use information for marketing purposes. We may notify you about exclusive deals or promotions. We may also inform you about upcoming features or goods. These could be products or offers from third parties that we believe you might find interesting, or they could be our own offers. Or, for instance, we'll sign you up for our newsletter if you purchase tickets from us.

We use information to send you transactional communications. Regarding a ticket purchase or your account, we may send you emails or SMS.

We utilize information as far as allowed by the law. 

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We exchange information with third parties, such as payment processors or transactional message processors, who assist us in running our online registration process. Perhaps some of the vendors are based outside of India.

We will share information with the event organizers. We give the event organizers and other parties in charge of carrying out the purchase obligation access to your information. The information we provide to the event organizers and other parties may be used by them in accordance with their privacy policies.

We will share information with our business partners. This includes a third party that manages a location where we host events or provides or sponsors an event. The way our partners utilize the data we provide them with is outlined in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves. In order to comply with a subpoena or court order, we will exchange information. If a government agency or investigative body requests it, we might also disclose it. In the event that we are looking into possible fraud, we might also exchange information.

We may share information with any successor to all or part of our business. For instance, we might provide our client list as part of the sale of a portion of our company.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Third party sites

You might be directed to websites outside of our control if you click on one of the links to third-party websites. The privacy policies of those websites are not covered by this policy. Carefully review the privacy policies on other websites. These websites are not under our control. 

Grievance Reporting

In accordance with Information Technology Act 2000 and rules made there under, the contact details of the Company given below :

Oxbow Brands Pvt Ltd
Unit 702, Carlton Towers
HAL Old Airport Road
Bangalore 560008, India
Phone: +91 98950 55066
Email: care@oxbowbrands.com

    Updates to this policy

    We might occasionally make changes to our privacy policies. As required by law, we will keep you informed of any significant changes to this policy. An updated version will also be available on our website. Please periodically check our website for changes. 

    Jurisdiction

    If you decide to visit the website, the conditions of use on the website and this Policy will apply to your visit and any privacy disputes. In addition to the aforementioned, Indian law will apply to any conflicts emerging under this Policy.